299pet Privacy Policy —
We Are Committed to Protecting Your Data

1 Introduction & Policy Purpose

299pet is one of Bangladesh's most trusted online gaming and betting platforms. We believe protecting your privacy is not just a legal obligation — it is our ethical responsibility to our users. This privacy policy clearly explains what information 299pet collects, how it is used, how long it is retained, and how it is kept secure.

This policy applies to the 299pet website, mobile app, and all other digital services. By creating an account or using our services, you agree to this privacy policy. The policy may be updated periodically, so we encourage you to review it from time to time.

2 What Information We Collect

299pet collects only the information needed to deliver safe, quality service. Data is collected in two ways — what you provide directly, and what is gathered automatically.

3 How Your Information Is Used

All collected data is used solely for specific, legitimate purposes. 299pet never uses your information for unrelated activities.

• To complete account registration and the verification process.
• To process deposits, withdrawals, and other financial transactions.
• To prevent fraud, money laundering, and other illegal activities.
• To provide users with bonuses, promotions, and personalized offers.
• To ensure platform security and drive technical improvements.
• To provide customer service and support.
• To meet legal obligations and prepare reports for regulatory authorities.
• To enforce responsible gaming policies and identify at-risk behavior.

4 Who Your Information Is Shared With

299pet does not sell your information to third parties. However, limited data may be shared in certain specific circumstances:

• Payment Processor: Payment gateways such as Mobile Banking, Nagad, and Rocket receive the information necessary to verify transactions.
• Game providers: Third-party game studios on the platform may receive limited data necessary to operate their games.
• Law enforcement agencies: Data disclosure may be mandatory in response to a court order or lawful investigation.
• Regulatory Authority: Information may need to be provided as part of routine audits by the licensing authority.
• Fraud Prevention Agency: Information may be shared with specialized security agencies to help detect suspicious activity.

5 Cookies & Tracking Technologies

299pet uses cookies and similar technologies on its website. Cookies are small text files stored in your browser that help improve your experience.

• Essential cookies: Used to maintain login sessions and verify security. These cannot be disabled.
• Functional cookies: Used to remember your language, theme, and preference settings.
• Analytics cookies: Collects statistics on which sections of the site are used most. No personal information is stored.

You can manage cookies through your browser settings. However, disabling essential cookies may affect the platform's functionality.

6 Data Retention & Security

Your data is retained for a set period based on necessity. Even after account closure, certain data may be kept for a specified period for legal reasons.

• Active account data: retained for the full duration the account remains active.
• Financial transaction data: 5 years (as required by law).
• KYC / identity verification data: 3 years after account closure.
• Customer service communications: 2 years.
• Cookie and session data: 30 days to 1 year.

Our data security measures include: 256-bit AES encryption, multi-factor authentication, a real-time intrusion detection system, and regular security audits.

7 Your Rights & Controls

As a 299pet user, you have the following rights over your own data:

• Right to Access: You can request to know what information we hold about you.
• Right to Rectification: You may request that any incorrect or outdated information be updated.
• Right to Erasure: You may request that your information be deleted in certain circumstances.
• Right to Data Portability: You may request a copy of your data in a readable format.
• Right to Object to Processing: You may object to your information being used for specific purposes.
• Right to Opt Out of Marketing: You can stop promotional communications at any time.

To exercise these rights, contact our support team. We will respond to your request within 30 days.

8 Children's Privacy & Contact

299pet is strictly for adults (18+). We do not knowingly collect information from minors. If we become aware that a minor has registered, their data will be deleted immediately and their account will be closed.

For any questions or concerns about this privacy policy, please reach out to our dedicated privacy team. Email us at: [email protected]